1. Schemas
Desk.API
  • Using API Keys
  • v1
    • Activities
      • Retrieves an activity by its ID.
      • Retrieves activities associated with a specific ticket ID.
      • Updates an activity.
    • Approvals
      • /Approvals/CreateApproval
      • /Approvals/GetApprovalById
      • /Approvals/GetApprovalsByTicketId
      • /Approvals/GetApprovalNotComplete
      • /Approvals/GetApprovalsByAgent
      • /Approvals/GetTotalApprovalsByAgent
      • /Approvals/UpdateApproval
      • /Approvals/UpdateApprovalStatus
    • Attachments
      • Retrieves attachments associated with a specific activity ID.
      • Retrieves attachments associated with a specific approval ID.
      • Retrieves attachments associated with a specific comment ID.
      • Retrieves an attachment by its ID.
      • Updates an attachment.
      • Uploads attachments for a specific ticket and comment.
    • Categories
      • Retrieves categories associated with a specific company ID.
      • Retrieves categories associated with a specific department ID.
      • Retrieves categories associated with a specific team ID.
    • Comments
      • Creates a new comment.
      • Retrieves a specific comment by its ID.
      • Retrieves comments associated with a specific activity ID.
      • Retrieves comments associated with a specific approval ID.
      • Retrieves comments associated with a specific ticket ID.
      • Retrieves comments by type (e.g., ticket, activity, or approval).
      • Retrieves a comment with a specific template applied.
      • Retrieves the total number of comments by type (e.g., ticket, activity, or approval).
      • Updates a comment.
    • Contacts
      • Adds a new contact to the system.
      • Searches for contacts within a specific company using a search text.
    • Histories
      • Retrieves the list of histories associated with a specific ticket ID.
    • Innovation
      • /Innovation/SendNotifyCustomerNotRate
      • /Innovation/Testlogs
    • Mail
      • Replies to a mail or creates a private comment based on the provided parameters.
      • Replies to a mail with file attachments or creates a private comment.
    • MasterTypes
      • Retrieves all business unit support by company ID.
      • Retrieves all categories by team name.
      • Retrieves all configuration tickets by company ID and department ID.
      • Retrieves all customers by search text.
      • Retrieves all scope categories by team name, category name, and subcategory name.
      • Retrieves all subcategories by team name and category name.
      • Retrieves all master types.
      • Retrieves a master type by its ID.
      • Retrieves a master type by its name.
      • Retrieves master types by their parent ID.
      • Retrieves master types by their parent name.
    • News
      • /News
      • /News
    • Notification
      • /Notification/send
    • OutSite
      • /OutSite/OutSiteV2
      • /OutSite/OutSite
    • Rank
      • Retrieves the current agent scores for the current week.
      • Retrieves the average score chart for a specific agent by email.
      • Retrieves the current rank history for the previous week.
      • Retrieves the rank history for a specific year and week number.
      • Retrieves the agent scores for a specific year and week number.
    • SubscriptionKeys
      • Creates a new subscription key
      • Gets all subscription keys
      • Deletes a subscription key (actually deactivates it)
      • Gets a subscription key by ID
      • Updates a subscription key
      • Gets usage summary for subscription keys
      • Regenerates a new key value for an existing subscription key
      • Activates or deactivates a subscription key
      • Validates a subscription key
    • Templates
      • Creates a new template.
      • Retrieves all templates of type "02" (normal templates).
      • Updates an existing template.
      • Retrieves a template by its ID.
      • Retrieves a template by its ID.
      • Retrieves templates by company ID with pagination.
      • Retrieves templates by their parent template ID.
    • Tickets
      • Authenticates a ticket for rating based on a provided token.
      • Clones an existing ticket based on the provided ticket ID.
      • Creates a new ticket based on the provided details.
      • Creates a new ticket based on a comment.
      • Retrieves a paginated list of all tickets by page and quantity, filtered by view name.
      • Retrieves the total number of tickets based on the provided filter.
      • Retrieves the number of tickets grouped by their state, created within the specified date range.
      • Retrieves the customer rating for a specific ticket by its ID.
      • Retrieves a ticket by its conversation ID.
      • Retrieves a ticket by its ID.
      • Retrieves a paginated list of tickets based on the provided filters and sorting options.
      • Retrieves tickets associated with a specific customer email.
      • Retrieves a paginated list of tickets associated with a specific customer email.
      • Retrieves tickets associated with a specific team owner.
      • Retrieves tickets associated with a specific ticket owner.
      • Retrieves tickets by a specific view name.
      • Retrieves the total number of tickets based on the provided filters.
      • Retrieves the total number of tickets based on the specified view name.
      • Merges selected tickets into a base ticket.
      • Merges multiple tickets into a single ticket.
      • Rates a ticket based on the provided token, work quality, duration, and optional comment.
      • Rates a ticket based on the provided ticket ID, work quality, duration, and optional comment.
      • Searches for tickets by their subject or ID.
      • Updates the status of a ticket.
      • Updates an existing ticket with the provided details.
      • Updates the category of a ticket.
      • Updates the department of a ticket.
      • Updates the owner of a ticket.
      • Updates the subcategory of a ticket.
      • Updates the team owner of a ticket.
    • Users
      • Retrieves agent information by email.
      • Retrieves contacts by company.
      • Retrieves the current user's information.
      • Retrieves departments by company.
      • Retrieves the user information for the current user.
      • Retrieves users by company.
      • Retrieves users by team within a department.
      • Retrieves users by department within a company.
      • Logs in the user using OTP.
      • Requests a login OTP for the user.
      • Signs up a new user and requests an OTP.
      • Test method to demonstrate caching.
      • Verifies a user using OTP and activates the user.
  • v2
    • Approval
      • Bulk update approval statuses.
      • Create new approval
      • Get approval by ID
      • Get approvals by ticket ID
      • Get incomplete approvals
      • Retrieves approvals assigned to a specific agent.
      • Retrieves the total number of approvals assigned to a specific agent.
      • Updates an approval.
      • Updates the status of an approval.
    • Innovation
      • /Innovation/Testlogs
    • Mail
      • Enhanced mail reply API with improved flexibility and error handling
      • Enhanced mail reply API with file upload support
    • Ticket
      • Creates a new support ticket
      • Retrieves tickets with filtering and sorting capabilities (Optimized with DTO)
      • Retrieves detailed tickets with filtering and sorting capabilities
      • Gets available filter options for tickets (for building dynamic filter UIs)
      • /Tickets/{ticketId}/comments
      • Gets the total count of tickets matching the specified filter criteria
      • Retrieves a paginated list of tickets with detailed information including related data (Optimized with DetailDTO)
      • Retrieves a paginated list of tickets with advanced filtering and sorting capabilities (Optimized with DTO)
      • [LEGACY] Retrieves tickets with full entity objects (use DTO endpoints for better performance)
      • Updates a single property on a ticket by name
    • User
      • Adds a new agent by email. Checks if the user exists, and if not, creates a new agent in the system.
      • Retrieves the current user's information.
      • Retrieves the list of agents for a given company.
    • Template
      • Create template
      • List all normal templates
      • Update template
      • List active normal templates
      • Get template by ID
      • List templates by parent
      • Set template status
    • Comments
      • Create a comment.
      • Get comments by approval id.
    • Master
      • /Master/ApprovalStatus
    • Attachment
      • Downloads an attachment file by its attachmentId
  • Schemas
    • Schemas
      • Activity
      • CreatedTicket
      • CreateTicketFromComment
      • NotificationModel
      • TemplateDto
      • ActivityEntity
      • Approval
      • Agent
      • UserRequest
      • TemplateRequest
      • ActivitySummaryDTOViewModel
      • Attachment
      • AgentRole
      • TicketRequest
      • AgentDropdownItem
      • AddAgentRequestRequest
      • AgentScore
      • AttachmentMailReply
      • AgentDropdownItemIEnumerableApiResponse
      • AgentScoreClass
      • AgentScoreListApiResponse
      • Comment
      • ApiResponseOfCompanyAndDepartmentTeamUsersClass_8694
      • AgentEntity
      • CommentRequest
      • BUSupport
      • ApiResponseOfDepartmentAndConfigTicketClass_2345
      • AgentRoleEntity
      • History
      • Category
      • ApprovalForView
      • ApiResponseOfApprovalForViewClass_5303
      • ApiResponseOfApprovalForViewClass_1419
      • ApiResponseOfApprovalForViewClass_6449
      • ApiResponseOfDepartmentAndTeamUsersClass_719
      • ApiResponseOfApprovalForViewClass_4495
      • ApiResponseOfApprovalCountersResponseViewModel
      • HistoryInfo
      • CloneTicketRequest
      • ApprovalForViewApiResponse
      • ApiResponseOfIEnumerableOfAgentDropdownItem_6154
      • ApiResponseOfIEnumerableOfAgentDropdownItem_9170
      • ApiResponseOfIEnumerableOfAgentDropdownItem_1550
      • ApiResponseOfDeskUserClass_5540
      • ApiResponseOfIEnumerableOfAgentDropdownItem_8596
      • ApiResponseOfApprovalDetailResponseViewModel
      • MailReplyRequest
      • ApprovalForViewListApiResponse
      • ApiResponseOfListOfAgentScoreClass_7875
      • ApiResponseOfApprovalEntity
      • ApiResponseOfInt
      • Company
      • ApprovalGroupNotify
      • ApiResponseOfListOfApprovalForViewClass_5724
      • ApiResponseOfListOfApprovalForViewClass_8760
      • ApiResponseOfListOfApprovalForViewClass_1133
      • ApiResponseOfListOfContactDtoClass_2200
      • ApiResponseOfListOfApprovalForViewClass_2144
      • ApiResponseOfBulkUpdateApprovalStatusResponseViewModel
      • ParentType
      • ApiResponseOfBool
      • CategoryForView
      • Ticket
      • StringStringListKeyValuePair
      • Contact
      • ApprovalGroupNotifyListApiResponse
      • ApiResponseOfListOfApprovalGroupNotifyClass_2809
      • ApiResponseOfListOfApprovalGroupNotifyClass_2992
      • ApiResponseOfListOfApprovalGroupNotifyClass_8449
      • ApiResponseOfListOfCustomerEntity_9871
      • ApiResponseOfListOfApprovalGroupNotifyClass_4352
      • ApiResponseOfIEnumerableOfAgentDropdownItem_1139
      • ApiResponseOfIEnumerableOfAgentDropdownItem_1793
      • ApiResponseOfIEnumerableOfAgentDropdownItem_1803
      • ApprovalNotify
      • ApiResponseOfListOfApprovalWithSubjectViewViewModel_3183
      • ApiResponseOfListOfApprovalWithSubjectViewViewModel_445
      • ApiResponseOfListOfApprovalWithSubjectViewViewModel_854
      • ApiResponseOfListOfDepartmentForViewClass_1665
      • ApiResponseOfListOfApprovalWithSubjectViewViewModel_2376
      • ApiResponseOfIEnumerableOfAgentDropdownItem_4958
      • ApiResponseOfIEnumerableOfAgentDropdownItem_2000
      • CustomField
      • ContactDto
      • CompanyDto
      • ApprovalWithSubjectView
      • ApiResponseOfListOfTemplateDto_2926
      • ApiResponseOfListOfTemplateDto_8412
      • ApiResponseOfListOfTemplateDto_8712
      • ApiResponseOfListOfHistoryForViewClass_5890
      • ApiResponseOfListOfTemplateDto_4466
      • ApiResponseOfListOfApprovalForViewClass_8313
      • ApiResponseOfListOfApprovalForViewClass_6479
      • ApiResponseOfListOfApprovalForViewClass_1406
      • ContactDtoApiResponse
      • TicketMerges
      • TicketMerge
      • CustomFieldValue
      • Component
      • ApprovalWithSubjectViewListApiResponse
      • ApiResponseOfListOfTicketDTOViewModel_2646
      • ApiResponseOfListOfTicketDTOViewModel_5904
      • ApiResponseOfListOfTicketDTOViewModel_309
      • ApiResponseOfListOfMasterTypeEntity_251
      • ApiResponseOfListOfTicketDTOViewModel_4093
      • ApiResponseOfListOfApprovalGroupNotifyClass_7956
      • ApiResponseOfListOfApprovalGroupNotifyClass_9347
      • ApiResponseOfListOfApprovalGroupNotifyClass_7738
      • ApiResponseOfListOfApprovalForViewClass_6632
      • ApiResponseOfListOfApprovalForViewClass_5304
      • Department
      • ContactRequest
      • ApiResponseOfListOfTicketDetailDTOViewModel_6383
      • ApiResponseOfListOfTicketDetailDTOViewModel_6412
      • ApiResponseOfListOfTicketDetailDTOViewModel_9984
      • ApiResponseOfListOfRankHistoryEntity_4901
      • ApiResponseOfListOfTicketDetailDTOViewModel_8339
      • ApiResponseOfListOfApprovalStatusMasterItemViewModel_6356
      • ApiResponseOfListOfApprovalStatusMasterItemViewModel_1233
      • ApiResponseOfListOfApprovalStatusMasterItemViewModel_8932
      • ApiResponseOfListOfApprovalGroupNotifyClass_5838
      • ApiResponseOfListOfApprovalGroupNotifyClass_7033
      • CompanyAndDepartmentTeamUsers
      • AttachmentForView
      • ApiResponseOfMailReplyResponseV2Class_6835
      • ApiResponseOfMailReplyResponseV2Class_7282
      • ApiResponseOfMailReplyResponseV2Class_2835
      • ApiResponseOfListOfSubscriptionKeyDto_6377
      • ApiResponseOfMailReplyResponseV2Class_6037
      • ApiResponseOfListOfCommentForViewClass_3738
      • ApiResponseOfListOfCommentForViewClass_8415
      • ApiResponseOfListOfCommentForViewClass_5926
      • ApiResponseOfListOfApprovalStatusMasterItemViewModel_2692
      • ApiResponseOfListOfApprovalStatusMasterItemViewModel_9210
      • CompanyAndDepartmentTeamUsersApiResponse
      • ApiResponseOfListOfSubscriptionKeyUsageSummaryDto_9445
      • ApiResponseOfListOfTemplateDto_6409
      • ApiResponseOfListOfTemplateDto_2104
      • ApiResponseOfObject
      • ApiResponseOfListOfTemplateDto_7734
      • ApiResponseOfListOfCommentForViewClass_2942
      • ApiResponseOfListOfCommentForViewClass_3155
      • ApiResponseOfPagedResultOfTicketDTOViewModel_9998
      • ApiResponseOfPagedResultOfTicketDTOViewModel_5689
      • ApiResponseOfPagedResultOfTicketDTOViewModel_2148
      • ApiResponseOfListOfTemplateDto_7475
      • ApiResponseOfPagedResultOfTicketDTOViewModel_1669
      • ApiResponseOfListOfTicketDTOViewModel_1026
      • ApiResponseOfListOfTicketDTOViewModel_2650
      • ApiResponseOfListOfTicketDTOViewModel_7368
      • ApiResponseOfListOfTemplateDto_5759
      • ApiResponseOfListOfTemplateDto_8033
      • ApiResponseOfPagedResultOfTicketDetailDTOViewModel_6016
      • ApiResponseOfPagedResultOfTicketDetailDTOViewModel_4528
      • ApiResponseOfPagedResultOfTicketDetailDTOViewModel_2477
      • ApiResponseOfListOfTemplateEntity_6294
      • ApiResponseOfPagedResultOfTicketDetailDTOViewModel_9147
      • ApiResponseOfListOfTicketDetailDTOViewModel_2930
      • ApiResponseOfListOfTicketDetailDTOViewModel_8171
      • ApiResponseOfListOfTicketDetailDTOViewModel_7833
      • ApiResponseOfListOfTicketDTOViewModel_8376
      • ApiResponseOfListOfTicketDTOViewModel_9459
      • Rank
      • Customer
      • CommentForView
      • ApiResponseOfPagedResultOfTicketEntity_6087
      • ApiResponseOfPagedResultOfTicketEntity_3776
      • ApiResponseOfPagedResultOfTicketEntity_1351
      • ApiResponseOfMasterTypeEntity
      • ApiResponseOfPagedResultOfTicketEntity_113
      • ApiResponseOfMailReplyResponseV2Class_8641
      • ApiResponseOfMailReplyResponseV2Class_3571
      • ApiResponseOfMailReplyResponseV2Class_3750
      • ApiResponseOfListOfTicketDetailDTOViewModel_9262
      • ApiResponseOfListOfTicketDetailDTOViewModel_7975
      • RankHistory
      • ApiResponseOfString
      • ApiResponseOfMailReplyResponseV2Class_8100
      • ApiResponseOfMailReplyResponseV2Class_680
      • ContactDtoListApiResponse
      • RateConfiguration
      • DepartmentDto
      • ApiResponseOfPagedItemsOfApprovalListItemViewModel_6158
      • ApiResponseOfPagedItemsOfApprovalListItemViewModel_918
      • ApiResponseOfTemplateDto
      • ApiResponseOfPagedItemsOfApprovalListItemViewModel_9055
      • Role
      • LoginModel
      • DeskUser
      • ObjectApiResponse
      • ApiResponseOfSubscriptionKeyDto
      • ApiResponseOfPagedResultOfTicketDTOViewModel_2813
      • ApiResponseOfPagedResultOfTicketDTOViewModel_964
      • ApiResponseOfTicketEntity
      • ApiResponseOfPagedResultOfTicketDTOViewModel_9984
      • ApiResponseOfPagedItemsOfApprovalListItemViewModel_2151
      • ApiResponseOfPagedItemsOfApprovalListItemViewModel_9855
      • CreateSubscriptionKeyDto
      • ApiResponseOfSubscriptionKeyValidationResultDto
      • ApiResponseOfPagedResultOfTicketDetailDTOViewModel_3112
      • ApiResponseOfPagedResultOfTicketDetailDTOViewModel_1576
      • ApiResponseOfUserResponse
      • ApiResponseOfPagedResultOfTicketDetailDTOViewModel_6440
      • ApiResponseOfPagedResultOfTicketDTOViewModel_755
      • ApiResponseOfPagedResultOfTicketDTOViewModel_707
      • Team
      • NotificationType
      • ApiResponseOfTeamAndUsersClass_5685
      • ApiResponseOfPagedResultOfTicketEntity_6717
      • ApiResponseOfPagedResultOfTicketEntity_1143
      • ApprovalEntity
      • ApiResponseOfPagedResultOfTicketEntity_753
      • ApiResponseOfPagedResultOfTicketDetailDTOViewModel_8021
      • ApiResponseOfPagedResultOfTicketDetailDTOViewModel_1731
      • TeamAgent
      • Function
      • ApiResponseOfTemplateDTOViewModel
      • ApprovalForViewClass
      • ApiResponseOfPagedResultOfTicketEntity_7960
      • Template
      • ApprovalGroupNotifyClass
      • TemplateControl
      • OutSiteRequest
      • ApiResponseOfTicketScoreAvgChartClass_5908
      • ApprovalNotifyClass
      • ApiResponseOfTicketDTOViewModel
      • TemplateControlOption
      • StatusResponse
      • ApprovalSummaryDTOViewModel
      • CustomerListApiResponse
      • ApprovalWithSubjectViewViewModel
      • ApprovalCountersResponseViewModel
      • RequestLoginModel
      • ApprovalDetailResponseViewModel
      • AttachmentEntity
      • DepartmentAndConfigTicket
      • AttachmentForViewClass
      • DepartmentAndConfigTicketApiResponse
      • Trophy
      • Int32ApiResponse
      • AttachmentMailReplyClass
      • DepartmentAndTeamUsers
      • TrophyHistory
      • SignUpRequest
      • BUSupportEntity
      • RateCustomerTicket
      • DepartmentAndTeamUsersApiResponse
      • CategoryForViewClass
      • ApprovalListItemViewModel
      • CategoryEntity
      • RankDto
      • CloneTicketRequestViewModel
      • CommentEntity
      • DepartmentForView
      • ApprovalStatusMasterItemViewModel
      • CommentForViewClass
      • StringStringValueTuple
      • DepartmentForViewListApiResponse
      • CommentSummaryDTOViewModel
      • CommentRequestViewModel
      • TeamCustomer
      • PagedTicketRequest
      • CompanyAndDepartmentTeamUsersClass
      • CompanyDtoDTO
      • DeskUserApiResponse
      • CompanyEntity
      • RoleFunction
      • PaginationRequest
      • ComponentEntity
      • ContactEntity
      • HistoryForView
      • BulkUpdateApprovalStatusRequestViewModel
      • CustomFieldEntity
      • ContactDtoClass
      • HistoryForViewListApiResponse
      • BulkUpdateApprovalStatusResponseViewModel
      • CustomFieldValueEntity
      • ContactRequestClass
      • BulkUpdateApprovalStatusResultViewModel
      • CustomerEntity
      • HistoryInfoForView
      • CreateSubscriptionKeyDtoDTO
      • DepartmentDtoDTO
      • CreateTicketFromCommentViewModel
      • DepartmentEntity
      • TicketForView
      • TeamDto
      • CreatedTicketViewModel
      • FunctionEntity
      • TicketForViewListApiResponse
      • MasterType
      • TicketApiResponse
      • MailReplyRequestV2
      • HistoryEntity
      • MasterTypeApiResponse
      • MailReplyResponseV2
      • HistoryInfoEntity
      • MasterTypeListApiResponse
      • MailReplyResponseV2ApiResponse
      • SortDirection
      • HistorySummaryDTOViewModel
      • MastertypeForView
      • KeyValuePairOfStringAndListOfString_8440
      • KeyValuePairOfStringAndListOfString_4575
      • KeyValuePairOfStringAndListOfString_8713
      • DepartmentAndConfigTicketClass
      • KeyValuePairOfStringAndListOfString_5858
      • DepartmentAndTeamUsersClass
      • MailReplyRequestV2Class
      • MailReplyResponseV2Class
      • PagedResultOfTicketDTOViewModel
      • DepartmentForViewClass
      • CreateApprovalRequestViewModel
      • PagedResultOfTicketDetailDTOViewModel
      • UserResponse
      • PaginationInfo
      • PagedResultOfTicketEntity
      • DeskUserClass
      • UserResponseApiResponse
      • PagedTicketRequestRequest
      • ProblemDetails
      • HistoryForViewClass
      • DepartmentDtoClass
      • PaginationRequestRequest
      • HistoryInfoForViewClass
      • RankDtoDTO
      • RankHistoryListApiResponse
      • KeyValuePairOfStringAndListOfString_7483
      • RankEntity
      • LoginModelClass
      • RankHistoryEntity
      • MailReplyRequestClass
      • RateConfigurationEntity
      • MasterTypeEntity
      • ReplyMailOptionsV2Class
      • MastertypeForViewClass
      • ReplyModeClass
      • ReplyMailOptionsV2
      • NotificationModelClass
      • KeyValuePairOfStringAndListOfString_6859
      • KeyValuePairOfStringAndListOfString_5394
      • RoleEntity
      • KeyValuePairOfStringAndListOfString_1012
      • KeyValuePairOfStringAndListOfString_1997
      • ReplyMode
      • TicketFilterRequest
      • NotificationTypeClass
      • RoleFunctionEntity
      • KeyValuePairOfStringAndListOfString_1559
      • StringApiResponse
      • TicketListApiResponse
      • OutSiteRequestRequest
      • SortDirectionRequest
      • TicketPagedResult
      • PagedItemsOfApprovalListItemViewModel
      • SubscriptionKey
      • TicketPagedResultApiResponse
      • SubscriptionKeyEntity
      • SubscriptionKeyDto
      • TeamAgentEntity
      • SubscriptionKeyDtoApiResponse
      • TicketSortRequest
      • TeamCustomerEntity
      • SubscriptionKeyDtoListApiResponse
      • TeamDtoDTO
      • SubscriptionKeyLog
      • TeamEntity
      • SubscriptionKeyUsage
      • TemplateControlEntity
      • SubscriptionKeyUsageSummaryDto
      • RequestLoginModelClass
      • TemplateControlOptionEntity
      • SubscriptionKeyUsageSummaryDtoListApiResponse
      • TemplateDtoDTO
      • SubscriptionKeyValidationResultDto
      • TemplateEntity
      • SubscriptionKeyValidationResultDtoApiResponse
      • SignUpRequestRequest
      • TemplateRequestRequest
      • TicketDTOViewModel
      • SubscriptionKeyDtoDTO
      • RateCustomerTicketViewModel
      • TicketDetailDTOViewModel
      • TeamAndUsers
      • TicketEntity
      • TeamAndUsersApiResponse
      • SubscriptionKeyUsageSummaryDtoDTO
      • TicketFilterRequestRequest
      • SubscriptionKeyValidationResultDtoDTO
      • TicketRequestRequest
      • TicketSortRequestRequest
      • TeamForView
      • TeamAndUsersClass
      • TrophyEntity
      • TrophyHistoryEntity
      • UserRequestRequest
      • UpdateTicketPropertyRequestRequest
      • TemplateControlDTO
      • UserResponseResponse
      • TeamForViewClass
      • TemplateControlOptionDTO
      • TemplateControlDTOViewModel
      • TemplateDTO
      • TemplateDTOApiResponse
      • TemplateControlOptionDTOViewModel
      • TemplateDtoApiResponse
      • TemplateDTOViewModel
      • TemplateDtoListApiResponse
      • TemplateListApiResponse
      • TicketMergeClass
      • TicketMergesClass
      • TicketScoreAvgChart
      • TicketScoreAvgChartClass
      • TicketForViewClass
      • TicketScoreAvgChartApiResponse
      • UpdateSubscriptionKeyDtoDTO
      • UpdateSubscriptionKeyDto
      • UpdateApprovalRequestViewModel
      • WeeklyAbilityDTOClass
      • WeeklyAbilityDTO
  1. Schemas

PagedTicketRequestRequest

Combined request model for getting paginated and filtered tickets with advanced search capabilities

"{\"pagination\":{\"page\":1,\"pageSize\":25},\"filter\":{\"statusIds\":[2001,2002],\"priorities\":[3,4],\"dateCreatedStart\":\"2024-01-01T00:00:00Z\",\"dateCreatedEnd\":\"2024-12-31T23:59:59Z\",\"ticketOwner\":\"support@company.com\",\"subject\":\"database\"},\"sort\":{\"sortField\":\"DateCreated\",\"sortDirection\":\"Desc\",\"secondarySortField\":\"Priority\",\"secondarySortDirection\":\"Desc\"},\"includeDetails\":true}"
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