ApprovalDetailResponseViewModel
{
"approval": {
"approvalId": 0,
"ticketId": 0,
"approvedBy": "string",
"dateCreated": "2019-08-24T14:15:22.123Z",
"createdBy": "string",
"createdByImageUrl": "string",
"dateApproved": "2019-08-24T14:15:22.123Z",
"description": "string",
"statusId": 0,
"status": "string",
"createdName": "string",
"approvedName": "string",
"approvedImageUrl": "string",
"commentInApproval": [
{
"commentId": 0,
"ticketId": 0,
"activityId": 0,
"approveId": 0,
"commentText": "string",
"commentedBy": "string",
"dateCommented": "2019-08-24T14:15:22.123Z",
"isPrivate": true,
"commentedName": "string",
"commentedImageUrl": "string",
"commentType": "string",
"templateId": 0,
"attachments": [
{
"attachmentId": 0,
"commentId": 0,
"activityId": 0,
"approveId": 0,
"attachFileName": "string",
"attachPath": "string",
"dateCreated": "2019-08-24T14:15:22.123Z",
"createdBy": "string",
"base64File": "string",
"fileSizeInByte": 0
}
]
}
]
},
"ticket": {
"ticketId": 0,
"ticketOwner": {
"name": "string",
"email": "string",
"team": [
"string"
],
"teamId": [
0
],
"role": [
"string"
],
"department": "string",
"departmentId": 0,
"company": "string",
"companyId": 0,
"imageUrl": "string",
"rank": {
"rankName": "string",
"rankNameEN": "string",
"imageUrl": "string"
},
"userId": "string",
"functions": [
{
"functionId": 0,
"functionCode": "string",
"componentId": 0,
"name": "string",
"levels": 0,
"allowGrant": true,
"allowAdd": true,
"allowEdit": true,
"allowDelete": true,
"allowView": true,
"config": "string",
"isActive": true,
"createdDate": "2019-08-24T14:15:22.123Z",
"updatedDate": "2019-08-24T14:15:22.123Z",
"component": {
"componentId": 0,
"name": "string",
"description": "string",
"isActive": true,
"updatedDate": "2019-08-24T14:15:22.123Z",
"createdDate": "2019-08-24T14:15:22.123Z",
"functions": [
{}
]
},
"roleFunctions": [
{
"roleFunctionId": 0,
"roleId": 0,
"functionId": 0,
"createdDate": "2019-08-24T14:15:22.123Z",
"updatedDate": "2019-08-24T14:15:22.123Z",
"function": {},
"role": {
"roleId": 0,
"companyId": 0,
"roleName": "string",
"rolePriority": 0,
"agentRoles": [
{
"agentId": 0,
"roleId": 0,
"createdDate": "2019-08-24T14:15:22.123Z",
"updatedDate": "2019-08-24T14:15:22.123Z",
"agent": {
"agentId": 0,
"companyId": 0,
"agentCode": "string",
"userId": "string",
"userName": "string",
"fullName": "string",
"fullName_EN": "string",
"firstName": "string",
"firstName_EN": "string",
"lastName": "string",
"lastName_EN": "string",
"titleName": "string",
"titleName_EN": "string",
"employeeStatus": "string",
"employeeStatusName": "string",
"extensionNo": "string",
"nickName": "string",
"nickName_EN": "string",
"imageUrl": "string",
"isActive": true,
"agentRole": {},
"company": {
"companyId": 0,
"companyCode": "string",
"companyName": "string",
"companyName_EN": "string",
"defaultMailService": "string",
"agents": [
{}
],
"buSupports": [
{
"buId": 0,
"buName": "string",
"buNameEN": "string",
"isActive": true,
"companyId": 0,
"company": {},
"tickets": [
null
]
}
],
"contacts": [
{
"contactId": 0,
"companyId": 0,
"contactEmailAddress": "string",
"contactName": "string",
"imageUrl": "string"
}
],
"customFields": [
{
"fieldId": 0,
"companyId": 0,
"fieldName": "string",
"company": {},
"customFieldValues": [
null
]
}
],
"customers": [
{
"customerId": "87d8e330-2878-4742-a86f-dbbb3bf522ac",
"email": "string",
"name": "string",
"companyId": 0,
"imageUrl": "string",
"isActive": true,
"company": {},
"teamCustomers": [
null
]
}
],
"departments": [
{
"departmentId": 0,
"companyId": 0,
"departmentCode": "string",
"departmentName": "string",
"departmentName_EN": "string",
"departmentDefaultMailService": "string",
"company": {},
"rateConfiguration": {},
"teamAgents": [
null
],
"teamCustomers": [
null
],
"teams": [
null
],
"templates": [
null
],
"tickets": [
null
]
}
],
"ranks": [
{
"rankId": 0,
"companyId": 0,
"rankName": "string",
"rankName_EN": "string",
"maxUsers": 0,
"imageUrl": "string",
"company": {},
"rankHistories": [
null
]
}
],
"roles": [
{}
],
"subscriptionKeys": [
{
"keyId": 0,
"keyValue": "string",
"name": "string",
"description": "string",
"ownerId": 0,
"companyId": 0,
"dateCreated": "2019-08-24T14:15:22.123Z",
"dateExpired": "2019-08-24T14:15:22.123Z",
"isActive": true,
"requestsPerDay": 0,
"allowedScopes": "string",
"clientId": "string",
"lastUsedDate": "2019-08-24T14:15:22.123Z",
"createdBy": "string",
"lastModifiedDate": "2019-08-24T14:15:22.123Z",
"lastModifiedBy": "string"
}
],
"trophies": [
{
"trophyId": 0,
"companyId": 0,
"trophyName": "string",
"trophyDescription": "string",
"trophyCondition": "string",
"trophyImageUrl": "string",
"company": {},
"trophyHistories": [
null
]
}
]
},
"rankHistories": [
{
"year": 0,
"weekNo": 0,
"agentId": 0,
"rankId": 0,
"agent": {},
"rank": {
"rankId": 0,
"companyId": 0,
"rankName": "string",
"rankName_EN": "string",
"maxUsers": 0,
"imageUrl": "string",
"company": {},
"rankHistories": [
null
]
}
}
],
"subscriptionKeys": [
{
"keyId": 0,
"keyValue": "string",
"name": "string",
"description": "string",
"ownerId": 0,
"companyId": 0,
"dateCreated": "2019-08-24T14:15:22.123Z",
"dateExpired": "2019-08-24T14:15:22.123Z",
"isActive": true,
"requestsPerDay": 0,
"allowedScopes": "string",
"clientId": "string",
"lastUsedDate": "2019-08-24T14:15:22.123Z",
"createdBy": "string",
"lastModifiedDate": "2019-08-24T14:15:22.123Z",
"lastModifiedBy": "string"
}
],
"teamAgents": [
{
"departmentId": 0,
"teamId": 0,
"agentId": 0,
"agent": {},
"department": {
"departmentId": 0,
"companyId": 0,
"departmentCode": "string",
"departmentName": "string",
"departmentName_EN": "string",
"departmentDefaultMailService": "string",
"company": {},
"rateConfiguration": {},
"teamAgents": [
null
],
"teamCustomers": [
null
],
"teams": [
null
],
"templates": [
null
],
"tickets": [
null
]
},
"team": {
"teamId": 0,
"departmentId": 0,
"teamCode": "string",
"teamName": "string",
"teamName_EN": "string",
"isActive": true,
"categories": [
null
],
"department": {},
"teamAgents": [
null
],
"teamCustomers": [
null
],
"templates": [
null
]
}
}
],
"trophyHistories": [
{
"earnId": 0,
"agentId": 0,
"trophyId": 0,
"dateEarned": "2019-08-24T14:15:22.123Z",
"agent": {},
"trophy": {
"trophyId": 0,
"companyId": 0,
"trophyName": "string",
"trophyDescription": "string",
"trophyCondition": "string",
"trophyImageUrl": "string",
"company": {},
"trophyHistories": [
null
]
}
}
]
},
"role": {}
}
],
"company": {},
"roleFunctions": [
{}
]
}
}
]
}
]
},
"teamOwner": "string",
"subject": "string",
"category": "string",
"subCatagory": "string",
"statusId": 0,
"customer": {
"contactId": 0,
"companyId": 0,
"contactEmailAddress": "string",
"contactName": "string",
"imageUrl": "string"
},
"mailTo": "string",
"mailCc": "string",
"scope": "string",
"difficulty": 0,
"difficultyText": "string",
"priority": 0,
"priorityText": "string",
"drescription": "string",
"dateRequired": "2019-08-24T14:15:22.123Z",
"dateCreated": "2019-08-24T14:15:22.123Z",
"dateCompleted": "2019-08-24T14:15:22.123Z",
"conversationId": "string",
"countComment": 0,
"lastComment": "2019-08-24T14:15:22.123Z",
"status": "string",
"isRate": true,
"rate": {
"qualityFromCustomer": 0,
"timeFromCustomer": true,
"comment": "string"
},
"customerCode": "string",
"buId": 0,
"departmentId": 0,
"department": {
"departmentId": 0,
"companyId": 0,
"departmentCode": "string",
"departmentName": "string",
"departmentName_EN": "string",
"departmentDefaultMailService": "string"
}
},
"comments": [
{
"commentId": 0,
"ticketId": 0,
"activityId": 0,
"approveId": 0,
"commentText": "string",
"commentedBy": "string",
"dateCommented": "2019-08-24T14:15:22.123Z",
"isPrivate": true,
"commentedName": "string",
"commentedImageUrl": "string",
"commentType": "string",
"templateId": 0,
"attachments": [
{
"attachmentId": 0,
"commentId": 0,
"activityId": 0,
"approveId": 0,
"attachFileName": "string",
"attachPath": "string",
"dateCreated": "2019-08-24T14:15:22.123Z",
"createdBy": "string",
"base64File": "string",
"fileSizeInByte": 0
}
]
}
]
}